Skip to main content

Welcome to Ascent

Ascent is a modern MSP (Managed Service Provider) platform designed to help IT service providers manage their clients, tickets, assets, billing, and more—all in one place.

Ascent Dashboard

What is Ascent?​

Ascent is a comprehensive Professional Services Automation (PSA) and Customer Relationship Management (CRM) platform built specifically for MSPs and IT service providers. It combines:

  • CRM - Manage clients, contacts, locations, and sales pipeline
  • PSA - Handle tickets, schedules, time tracking, and projects
  • Asset Management - Track hardware, domains, certificates, credentials, and software
  • Billing - Create invoices, manage recurring billing, payments, quotes, products, and contracts
  • Analytics & Reports - Get insights into team performance, SLAs, and revenue

Key Features​

🏢 Client Management​

Maintain detailed records of all your clients, their contacts, and locations. Track relationships and service history.

🎫 Ticketing System​

A powerful helpdesk system with priority levels, status tracking, SLA management, and email integration.

📊 Dashboard​

Get an at-a-glance view of your business with widgets showing open tickets, revenue, and recent activity.

💰 Billing & Invoicing​

Generate professional invoices, manage recurring billing, track payments, and create quotes.

🖥️ Asset Tracking​

Keep track of all your clients' IT assets, including hardware, software licenses, domains, and SSL certificates.

🔐 Credential Vault​

Securely store and manage client credentials with encryption and access controls.

📈 Analytics​

Monitor team performance, SLA compliance, client health scores, and revenue trends.

Getting Started​

Ready to dive in? Check out our Getting Started Guide to learn the basics of using Ascent.

Need Help?​

  • Visit our Support Portal
  • Contact your account manager
  • Check the documentation sections for specific modules