Time Reports
Analyze logged time across your team and clients to understand utilization and billable value. This is the page that opens from the Time report.
Overview
The Time Reports page lets you:
- See total, billable, and non-billable hours for a selected period
- Track your overall Billable Rate (utilization percentage) and how it is trending
- See total billable value and the average hourly rate behind it
- Break down time by user, including per-user utilization and billable value
- Break down time by client (top 10 by hours logged)
- View a billable vs. non-billable split and a weekly hours trend
All figures are built from time entries logged against tickets. An entry's hours, its billable flag, and its rate drive the billable and value calculations.
Navigate to Reports → Time
Open the left sidebar, expand Reports, and choose Time. The Reports section requires the reports.read permission, so it is visible only to roles that have reporting access.
Choosing a period
Use the period selector in the top-right of the page to set the reporting window:
| Option | Range |
|---|---|
| Last 7 days | Previous 7 days |
| Last 30 days | Previous 30 days (default) |
| Last 90 days | Previous 90 days |
| Last 12 months | Previous 12 months |
Each metric also shows a change indicator comparing the selected period to the immediately preceding period of the same length.
Summary cards
The top of the page shows four summary cards for the selected period:
| Card | What it shows |
|---|---|
| Total Hours | All hours logged this period, with a period-over-period change |
| Billable Hours | Billable hours logged, with non-billable hours shown beneath |
| Billable Rate | Billable hours as a percentage of total hours (your utilization rate) |
| Billable Value | Total billable value, with the average hourly rate shown beneath |
The Billable Rate card is styled green when utilization is 75% or higher and amber when it is below 75%.
Time by Category
A breakdown of hours by work type, shown as labeled progress bars. Time is split into two categories based on the billable flag on each entry:
| Category | Meaning |
|---|---|
| Billable Work | Hours logged on entries marked billable |
| Non-Billable Work | Hours logged on entries not marked billable |
Each row shows the hours logged and that category's share of the total.
Weekly Trend
Shows hours logged per week (up to the last 8 weeks within the selected period). Each week displays total hours and the billable percentage for that week, with a bar that overlays billable hours on total hours.
Time by User
A table of hours and utilization per team member, sorted by total hours (top 10).
| Column | Description |
|---|---|
| User | Team member's name (or email) |
| Total Hours | All hours the user logged this period |
| Billable Hours | The user's billable hours |
| Utilization | Billable hours as a percentage of the user's total, with a colored badge |
| Billable Value | Billable value of the user's time (hours × rate) |
The utilization badge is green at 80% or above, amber at 70–79%, and red below 70%.
Time by Client
A table of hours and billable value per client, sorted by total hours (top 10).
| Column | Description |
|---|---|
| Client | Client name |
| Total Hours | All hours logged against the client's tickets |
| Billable Hours | Billable hours for the client |
| Billable Value | Billable value of the client's time (hours × rate) |
| % of Total | The client's share of total hours logged |
Exporting
Two buttons appear in the top-right of the page next to the period selector:
- Export downloads the report for the selected period as a CSV file named
time-report-<date>.csv. The file contains a summary table (total/billable/non-billable hours, billable percentage and value, average hourly rate), followed by sectioned tables for time by user and by client. - Save stores the current report and period as a reusable saved report that you and your teammates can re-run later.
Exporting requires the reports.export permission; saving requires reports.create.
Tips
- Mark entries billable accurately — the Billable Rate, Billable Value, and category split all depend on the billable flag on each time entry.
- Set rates on entries — billable value and the average hourly rate are calculated from the rate stored on each billable entry, so entries without a rate contribute hours but no value.
- Watch the change indicators — they compare against the previous period of the same length, which is a quick way to spot a drop in utilization or logged hours.
- Time comes from tickets — only time logged against tickets appears here. If hours look low, confirm work is being logged on tickets.