Profile

Manage your personal account information, appearance, notification preferences, and security settings.

Overview

The Profile page lets you:

• Update your display name and upload or remove your avatar
• Change your password
• Choose your theme (light, dark, or system)
• Configure which notifications you receive, both in-app and by email
• Enable multi-factor authentication with an authenticator app (TOTP) or security keys / passkeys (WebAuthn)
• Review your recent activity history

Navigate to Profile

Click your avatar in the top-right corner of the app, then choose Profile from the menu. The page is served at /profile. The legacy /settings/profile URL redirects here automatically.

Account information

The Account card shows your name, email, your current organization and role, and (if applicable) your platform role.

Field	Editable	Notes
Name	Yes	Your display name. Click the pencil icon, edit the field, then click Save.
Email	No	Your login email. Shown read-only — "Email cannot be changed" appears in the editor.
Organization & role	No	Your current organization name and your role within it.
Platform Role	No	Shown only if you hold a platform-level role.

To update your name:

1. In the Account card, click the pencil icon.
2. Edit the Name field.
3. Click Save.

Profile picture

The Profile Picture card shows your avatar (or your initials if no image is set).

1. Click Upload and choose an image file.
2. To remove an existing avatar, click Remove.

Accepted formats are JPG, PNG, GIF, or WebP, up to 5 MB.

Password

Change your password from the Password card:

1. Click the lock icon to open the change-password form.
2. Enter your Current Password.
3. Enter and confirm your New Password.
4. Click Change Password.

Your new password must meet these requirements:

• At least 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number

Theme

The Theme card lets you choose how the app looks. Pick Light, Dark, or System (which follows your operating system setting). Your choice is also available from the Theme submenu in the top-right user menu.

Notifications

The Notifications card controls which events generate a notification and how you receive it.

• The Email Notifications master toggle turns all notification emails on or off. When it is off, the per-type Email switches are disabled.
• Each notification type has separate In-App and Email switches.
• Notification types are organized into collapsible categories — expand a category to see its types.
• Changes save automatically a moment after you toggle a switch.
• A type marked Set by admin (with a lock icon) is enforced by your organization — its switches are locked and follow the org's Notification Policy. You can't opt out of an enforced type.

The available categories are:

Category	Examples of notification types
Tickets	Ticket Created, Ticket Assigned, Ticket Reply, Ticket Mention, Status Changed, Ticket Resolved
Invoices	Invoice Created, Invoice Sent, Invoice Paid, Invoice Overdue, Invoice Refunded, Invoice Disputed
Quotes	Quote Created, Quote Sent, Quote Accepted, Quote Rejected
Contracts & Expirations	Contract Expiring/Expired, Domain Expiring, Certificate Expiring, Warranty Expiring, License Expiring
Projects & Tasks	Project Created/Assigned/Completed, Project Over Budget, Project Over Amount Budget, Task Assigned, Task Completed
Time Off	Time Off Requested, Approved, Denied, Approval Reminder, Time Off Starting Soon
On-Call	On-Call Shift Starting, Shift Swap Requested/Accepted/Declined/Cancelled
Checklists	Item Assigned, Item Due Soon, Checklist Completed
Security	Security Alerts (high-risk audit events)
Other	Mentions, System Alerts

For the complete category-by-category list of every notification type, see Inbox & Notifications.

Quiet hours

Turn on Quiet Hours to pause non-urgent notification emails during a daily window — for example, overnight or on weekends.

• Set the From and Until times and the Timezone the window is evaluated in. Use the Use my current timezone shortcut to match your browser.
• The window can cross midnight (e.g. 10:00 PM → 7:00 AM).
• In-app notifications still appear during quiet hours — only the emails are held back, so nothing is lost. Items resurface in your bell and inbox as normal.
• Leave Allow urgent alerts to override on so important emails — such as security alerts and on-call escalation pages — still reach you during quiet hours. Turn it off for a stricter, fully-silent window.

Quiet hours are per-user: your window only affects your own email delivery.

Email digest

Turn on Email Digest to receive a single daily or weekly rollup of your non-urgent notification emails instead of one email per event — handy if per-event notifications are too noisy.

• Choose the Frequency (Daily or Weekly), the Send at local hour, and — for a weekly digest — the Day of week. Set the Timezone the schedule is evaluated in (the Use my current timezone shortcut matches your browser).
• While a digest is on, your non-urgent notification emails are collected and sent together at your chosen time. In-app notifications, the inbox, and any Slack/Teams channels still update instantly — only the per-event emails are batched.
• Urgent alerts (such as security alerts and on-call escalation pages) still email you right away — they are never held for the digest.
• Turning the digest off sends any already-collected items in one final email and then resumes immediate per-event emails, so nothing is lost.

The digest is per-user: your schedule only affects your own email delivery.

Browser push notifications

Turn on Browser Push Notifications to get desktop notifications on this device — so you're alerted about a new ticket, an SLA breach, or a mention even when the Ascent tab is in the background or closed.

• The toggle appears only when your browser supports push and your Ascent operator has enabled the feature. If you don't see it, push isn't available on this deployment.
• It's per-browser and opt-in: when you switch it on, your browser asks for permission. Ascent never prompts you on its own. Enable it separately on each device/browser where you want desktop alerts.
• Push follows your existing choices — a notification type whose In-App switch is off won't push, and your Quiet Hours window holds non-urgent pushes just like it holds email (urgent alerts can still come through).
• If you previously blocked notifications for the site in your browser, the toggle explains that you'll need to re-allow them in your browser settings first.
• Switch it off any time from the same toggle to stop desktop notifications on that device.

Email deliverability banner

If notification emails cannot currently be sent, a banner appears at the top of the Notifications card explaining why. The banner only shows when there is a problem — a healthy setup stays silent. The message depends on the cause:

Cause	What the banner says
Your email notifications are turned off	Prompts you to turn on the Email Notifications toggle above.
Your organization has not configured an email provider	"An admin needs to finish SMTP or Microsoft 365 setup in Settings → Email."
Your account has no email address on file	Asks you to add an email address to your profile.
The notification email template is missing	Asks an admin to re-seed system email templates from Settings → Email Templates; Ascent also attempts to auto-heal this on the next notification.
Your organization record could not be loaded	Suggests signing out and back in to refresh a stale session.
Quiet hours are active right now	Lets you know non-urgent emails are paused until your quiet-hours window ends; in-app notifications still arrive and urgent alerts can override.

Multi-Factor Authentication

The Multi-Factor Authentication card lets you secure your account with a second factor. Two methods are supported.

Authenticator app (TOTP)

A status badge shows whether the authenticator app is Enabled or Disabled. This status reflects your authenticator app only — it is tracked separately from your security keys, so registering a passkey does not show the authenticator app as Enabled, and removing your authenticator app does not affect your security keys.

To enable:

1. Click Enable.
2. Scan the displayed QR code with an authenticator app such as Google Authenticator or Authy. If you cannot scan, enter the displayed secret key manually.
3. Enter the 6-digit code from your app and click Verify.

To disable, click Disable and enter your password when prompted.

Security keys and passkeys (WebAuthn)

Use a hardware security key (FIDO2) or a platform passkey/biometric. The badge shows how many keys are registered.

1. Click Add Key.
2. Follow your browser and device prompts to create the credential.
3. Enter a name for the key when prompted.

Each registered key is listed with the date it was added and, where available, when it was last used. Click the trash icon next to a key to remove it.

Activity History

The Activity History card lists your most recent account actions. Each entry shows the action, the affected entity (where applicable), the timestamp, and the IP address it came from. Click the refresh icon to reload the list. The view shows your most recent activity; a count indicates if there are more entries beyond those displayed.

Tips

• Enable MFA — turn on an authenticator app or register a security key to protect your account.
• Tune notifications — keep the In-App switches on for things you act on, and reserve Email for items you want pushed to your inbox.
• Review activity — scan the Activity History periodically and check the IP addresses for anything unexpected.