Integrations
The Integrations hub is the central place to connect and manage the third-party services that extend Ascent. Each card shows whether the service is currently connected and links to its dedicated configuration page.
Overview
The Integrations hub lets you:
- See every supported integration at a glance
- Check the connection status of each service (Connected or Not Connected)
- Jump to a dedicated configuration page for each integration via Configure
Navigate to Admin → Integrations
Go to Admin → Integrations in the left sidebar. The Admin section is only visible to users with the Owner or Admin role, and the Integrations item additionally requires the integrations: manage permission.
Available integrations
The hub displays one card per integration. Each card shows the service name, a short description, a connection status badge, and a Configure button that opens the integration's own setup page.
| Integration | Description | Configuration page |
|---|---|---|
| Level RMM | Sync assets, alerts, and endpoints | Level RMM |
| Stripe | Accept payments from your clients | Stripe |
| Microsoft 365 | Email and calendar integration | Microsoft 365 |
| SMTP/IMAP | Manual email server configuration | SMTP / IMAP |
| Pax8 | Sync products and subscriptions from Pax8 | Pax8 |
For background on how these fit together, see the Integrations overview.
Connection status
While the page loads, each card shows a Loading badge. Once status is fetched, every card shows one of two badges:
| Badge | Meaning |
|---|---|
| Connected | The service is configured for your organization |
| Not Connected | The service has not been set up yet |
How connection status is determined:
- Level RMM, Stripe, and Pax8 show Connected when an integration record exists for your organization.
- Microsoft 365 shows Connected when its email connection is active.
- SMTP/IMAP shows Connected when either the outgoing (SMTP) or incoming (IMAP) side has been configured.
The badge reflects whether the integration exists and is configured. It is not a real-time health check or sync-success indicator — to review sync activity, errors, and logs, open the integration's own configuration page.
Connecting an integration
- Navigate to Admin → Integrations.
- Find the integration you want to set up.
- Click Configure to open that integration's configuration page.
- Enter the required credentials and settings on that page, then save.
The exact steps, credentials, and options differ per service. Follow the dedicated guide for the integration you are connecting:
- Level RMM — sync devices, alerts, and groups; map Level groups to clients and devices to assets
- Stripe — accept client payments
- Microsoft 365 — connect Outlook email and calendar
- SMTP / IMAP — configure a generic mail server for sending and receiving
- Pax8 — sync products and subscriptions
Tips
- Connected does not mean error-free. Use the badge to confirm a service is set up, then check the integration's own page for sync results and logs.
- Email is configured per provider. Microsoft 365 and SMTP/IMAP both manage email; configure the one that matches how your organization sends and receives mail.
- Changes are audited. Creating, updating, deleting, or toggling an integration is recorded in your audit log — see Audit Logs to review who changed what.