Portal Contracts
View and digitally sign your service contracts through the Client Portal.
Overview
The Contracts page lets you:
- Browse the service contracts your MSP has shared with you
- Filter contracts by status
- Open a contract to review its full terms, line items, and service-level commitments
- Sign a pending contract with a digital signature drawn directly in the portal
- View a history of actions taken on each contract
Access note: Contracts are only available to portal contacts with the Primary or Billing account type. If your account type is Technical, Emergency, or Other, the Contracts link is hidden from the portal navigation, and the server blocks access if you reach the URL directly.
Navigate to Contracts
Open Contracts from the portal navigation. Only contracts in the Pending, Active, or Expired states appear in the portal — drafts and cancelled contracts are not shown.
Contract List
Each contract is shown as a card displaying:
| Element | Description |
|---|---|
| Name | The contract title |
| Description | A short summary, if one was provided |
| Date range | The start and end dates of coverage |
| Value | The contract value, when set |
| Signed | A "Signed" date appears once the contract has been signed |
| Status badge | The current status (see below) |
Filtering
Use the status dropdown above the list to narrow results:
- All Statuses
- Pending Signature
- Active
- Expired
Contract Statuses
| Status | Badge text | Meaning |
|---|---|---|
| Pending | Awaiting Signature | Sent to you and waiting for your signature |
| Active | Active | Signed and currently in effect |
| Expired | Expired | Past its end date |
Contract Details
Click any contract to open its detail page. Depending on what your MSP has configured, you may see the following sections.
Summary
A three-card summary shows the Contract Value, Start Date, and End Date. The end date is highlighted in red if the contract has expired.
Service Level Agreement
When SLA terms are set on the contract, this section lists any of:
| Field | Description |
|---|---|
| Response Time | Target time to first response |
| Resolution Time | Target time to resolution |
| Support Hours | Daily support window (start and end) |
| Support Days | Days of the week support is provided |
Terms & Conditions
The full contract text, if your MSP included it.
Contract Items
A line-item table of what the contract covers:
| Column | Description |
|---|---|
| Product | The associated product, if any |
| Description | What the line item covers |
| Qty | Quantity |
| Unit Price | Price per unit |
| Amount | Line total |
A Total row sums all line items.
Notes
Any additional notes your MSP added to the contract.
Contract History
A timeline of actions taken on the contract — for example when it was created, updated, activated, signed, renewed, or cancelled — along with who performed each action and when.
Signing a Contract
Pending contracts that have not yet expired show a Sign Contract section at the bottom of the detail page.
- Open the pending contract.
- Review the summary, terms, line items, and any SLA commitments above.
- In the Sign Contract section, draw your signature in the signature pad.
- Submit your signature.
When you sign:
- The contract status changes to Active.
- Your name and email (from your portal contact record) are recorded as the signer.
- The signature, along with the signing date, is captured for the audit trail.
After signing, your drawn signature, signer name, and signing date are displayed on the contract.
An expired pending contract cannot be signed. If you see a message that the contract has expired, contact your MSP for an updated contract.
Tips
- Read the Terms & Conditions and Contract Items carefully before signing — signing records a legally meaningful digital signature.
- If you do not see the Contracts area but expect to, check with your MSP about your portal account type; only Primary and Billing contacts can view contracts.
- Use the status filter to quickly find contracts that are Awaiting Signature.